January 6, 2011

Technical Support

Technicians are available at each of our offices, Monday through Friday between 8am and 5pm.
MA: (781) 899-1560 | CT: (860) 289-8700 | NJ: (609) 570-8555 | FL: (813) 628-4200 | IL: (630) 501-1847

If you would like to send us a technical question via email, please use the Contact Form

Documents & Videos

Best Practices

The following tips can be applied to just about every piece of equipment in our rental inventory. Strictly following these tips will help ensure accuracy, prevent down time, and help avoid additional fees:

  • Do not store or use equipment in a wet environment.
  • Do not store equipment in extremely high or low temperature environments.
  • Use care to ensure that water and debris does not contact internal parts, connections, or accessories.
  • Place re-chargeable batteries (if provided) on charge for at least 4 hours prior to use.
  • Do not mark equipment or accessories with permanent marker or duct tape.
  • All contaminants must be removed from equipment and accessories prior to return.

Troubleshooting Tips

Here’s a few troubleshooting tips to remember if you experience a problem out in the field:

Check the battery. The most common problem we hear about is low voltage on the battery. On many instruments a low battery can cause inaccurate readings and other issues. Most batteries are field replaceable.
Filters. Most air quality meters need to be used with clean filters. Make sure the filters are clean and being used correctly.
Connections. Whether it’s low-flow sampling, air sampling, datalogging, power sources, or wireless communications, all connections need to be made to the appropriate connector and secure. Make sure to double check each connection throughout the entire system.
Weather Conditions. Except for submersible pumps and submersible water quality sensors, our rental equipment is not waterproof. Also, most electronics will malfunction if stored or used in high heat, high humidity, direct sunlight, or below freezing temperatures. Make sure equipment has been stored as close to room temperature as possible.
Re-Calibrate. Some equipment can be knocked out of calibration fairly easily or requires frequent calibration based on usage. Following the zero calibration and span calibration steps once more could save a lot of downtime and frustration.
Expiration Dates. All calibration gases and solutions have expiration dates. Make sure to check this before calibration.
Power off. All small electronics have glitches from time to time. Sometimes fixing these is as easy as powering off and back on a few seconds later. Also, some of our equipment have cold-start functions, reset functions, and/or return to factory settings functions. These should be considered a last resort, but they could get the unit up and running again.
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Applications

Search our inventory by the most common applications.

Air

Air Sampling: Air Sampling Equipment, PIDs, Drager Pump, Drager CMS

Confined Space: Gas Monitors

Gas Chromatography: Photovac Voyager

Headspace Monitoring: PIDs, FIDs,

Indoor Air Quality: IAQ Meters, Anemometers

Industrial Hygiene: IAQ Meters, Noise Monitors, PIDs, Gas Monitors, Aerosol Monitors, Ozone Hunter

Landfill Gas Monitoring: Landfill Gas Monitors, FIDs

Leak Detection: Helium Detector, FIDs,

Mercury Vapor Detection: Jerome 431x, RA 915+

Perimeter Monitoring: PIDs, Gas Monitors, Aerosol Monitors, Weather Stations, GPS

Radiation: Radiation Meters

Water

Low Flow Sampling: Multi-Parameter Sondes, Water Level Indicators, Peristaltic Pumps, Submersible Pumps

In Situ Monitoring: Multi-Parameter Sondes, Water Level Indicators

Surface Water Monitoring: Multi-Parameter Sondes

Purging: Submersible Pumps,

Slug Tests: Water Level Indicators, Pressure Transducers

Tidal Studies: Pressure Transducers

Well Development: Hydro-lift II Pump

Soil

Vapor Extraction: Hefty Soil Vapor Kit

Sludge Sampling: Sludge Sampler

Core Samples: Hand Core Sampler, Hollow-Stem Auger, Hand Augers

Soil Analysis: XRF Analyzer, PetroFlag Test Kit